“The” booking platform for vacation rentals saw its customer satisfaction declining throughout a period of rapid growth. They found statistical evidence in their Data, saying: The higher the density of vacation apartments the lower customer happiness. They had the Hypothesis: Landlords care less about cleaning and overall customer satisfaction, the more they feel anonymous and not important inside the community.
They decided to build a reward program for their rental partners based on performance. They used a closed shop, integrated Cloudprinter.com, and picked 20 high-quality branded merchandise products. Each rental partner was allowed to choose one product every 6 months, but only if they've managed to receive +95% positive customer reviews. On top of that, they created a special category only for the best-rated hosts.
Real competitive prices
Reduce CO2 emissions by 95,6%
Automate ordering and print processes
Print security
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